When a customer buys from your online store, the order will appear in your store admin → My Sales → Orders and you will receive a notification email or mobile push notification.
The Orders page is where you can view and manage all your orders. You will have access to all of the order details, such as payment and shipping information, items ordered, a customer name, contact information, and billing address. You can also do a search for orders, or filter them by different categories, for example, find all orders paid by PayPal, orders placed in March, or orders waiting for processing.
Orders for digital products or gift cards are automatically fulfilled. When a customer purchases a digital product/gift card, they receive a link to download the file or a gift card code by email.
When an order for physical products is placed, you will need to fulfil that order. Here are the basic steps you should go through:
What you need to do
|1. Order has been placed.||Review the order.|
|2. Order has been paid.||Fulfill the order.|
|3. Order has been shipped.||Add the tracking number (this is optional).|
To find out more about processing orders, visit our Help Centre.